FAQ
A: At Crafted Creations , I stand behind the quality and craftsmanship of my products. Each handcrafted piece is meticulously crafted to ensure durability and satisfaction. I offer a comprehensive lifetime warranty on all our products, covering any defects in materials and workmanship under normal use. If you encounter any issues with your purchase within this period, please contact me with your order information and a description of the problem. We will either repair the item, or replace it, depending on the nature of the defect. Please note that the warranty does not cover damages caused by misuse, improper care, or natural wear and tear. Thank you for choosing Crafted Creations, where I create handcrafted treasures for your contemporary living.
A: Ordering a custom handcrafted wood item from Crafted Creations is a simple and personalized process designed to ensure you receive a product that meets your exact specifications. To place an order, please follow these steps: 1. Visit Our Website: Start by visiting my website at CraftedCreationsbymichaelyork.com. Navigate to the "contact us" section. 2. send me an email: Send me an email with details about the item you want. Please include dimensions, type of wood, design preferences, and any specific features you desire. If you see something in maple and want the same design in walnut, this is NOT considered a custom order. We can make most products in any type of wood you want. By providing a special piece of wood or a special type of design to Crafted Creations would be considered custom 3. Submit Your Request: Once you've emailed, I will evaluate your request and contact you to discuss the details, provide a quote, and confirm your order. 4. Review and Confirmation: After our initial discussion, I will send you a design, timeline, and cost. If you have any adjustments or questions, let me know. Once you're satisfied, confirm your order to proceed. 5. Payment and Production: Upon confirmation, we will provide you with payment instructions. After your payment is received, I will begin crafting your item, keeping you updated on the production progress. 6. Delivery: Once your custom piece is complete, I will arrange to have it shipped and delivered. I ensure careful packaging and shipment to safeguard your handcrafted treasure. For any inquiries during the ordering process, feel free to contact me via email at craftedcreationsbymichaelyork@gmail.com. I am committed to ensuring your satisfaction with every custom creation from Crafted Creations .
A: At Crafted Creations , I take pride in the quality and craftsmanship of my handcrafted wooden products. If for any reason you are not completely satisfied with your purchase, I offer a straightforward return policy. Customers can return items within 90 days of receipt for a full refund or exchange, provided the products are in their original condition and packaging. Please note that customized or personalized items are not eligible for returns. To initiate a return, please contact me at craftedcreationsbymichaelyork@gmail.com to receive a return authorization and detailed instructions. Your satisfaction is our priority, and I am committed to ensuring a seamless return process to meet your needs.